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How do you gain competitive advantage in a down economy? We teach you how to truly listen to what the customers(members) are saying. Your customers are in pain. We can help you discover predictive internal metrics that will show the way to solve their pain. We will show you how to get the "Voice of the Customer" and what to do with it once you have it!
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As described in Pain Killer Marketing, one client invested $20,000 in Voice of the Customer research and reaped a return on investment of over $3,000,000 per year, along with a dramatic increase in customer satisfaction!
Contacts: Penn Post Chris Stiehl
Post Associates or StiehlWorks
949-706-0623 619-516-2864
Southern California Business Leaders Say:
“Times Are Tough; Better Times Ahead”
SAN DIEGO (June 5, 2009) – Two recent surveys of corporate finance leaders in Southern California revealed that while most businesses are reporting declining revenues and employment in 2009, 4 out of 5 of these finance executives expect recovery within the next 2 years, without widespread restructuring or business failure.
The Orange County Chapter of Financial Executives International (FEI) and local chapters of the Institute of Management Accountants (IMA) conducted surveys of their memberships in April and May, respectively.
Service providers are being hit harder than manufacturers, but even that sector shows signs of recovery. Kimco Staffing Services’ CFO, Steve Bradley, reports, “Temporary staffing is a leading economic indicator. Our slowdown began in January 2008, flattened out over the last several months, and in May 2009 we started to see a slight increase. We anticipate a strong fourth quarter.”
The IMA survey coordinator, Penn Post, President of Post Associates, noted that companies are employing a variety of cost cutting tactics to preserve cash and profitability. “Operational improvements are just as popular as expenditure reductions.” He and Bob Eberlein, FEI survey coordinator, noted that companies are cutting labor costs, renegotiating costs with vendors, cutting back on discretionary projects, selling unproductive assets, merging departments, stepping up operational audits and improving automation. Half of the respondents to the FEI survey are intensifying forecasting efforts to minimize surprises and one-third plan to secure outside financing to ensure liquidity.
Both surveys indicate that businesses are not in chaos and expect to recover. Nearly half of respondents have increased efforts to introduce new products. Prices are stable in their markets (72% in the FEI survey indicate no change in pricing strategy). Leaders are simultaneously optimizing current productivity and investing in future productivity. Many are investing in associate training, improving internal communications and other fundamentals. The management focus appears to be on cutting costs to remain profitable and acquiring market share in their core markets, while investing in new products and core processes at the same time.
While there is plenty of uncertainty, the surveys indicate that Southern California business leaders remain optimistic for the future. The Southern California market remains very diverse. As Troy Dunkel, President of the Orange County Chapter of FEI noted, this “allows us to absorb shocks better than so many communities with narrowly focused economies.”
Chris Stiehl, President of StiehlWorks, a local market research firm, consulted on the projects. “The respondents on both surveys were anxious to share their ideas,” Stiehl said. “The results represent the thinking of nearly 100 finance professionals in the area.”
FEI is the premier organization for corporate financial leaders with more than 15,000 members worldwide. IMA, with 60,000 professional members, is the world’s leading organization dedicated to empowering accounting and finance professionals to drive business forward. The two surveys combined garnered responses from entities with annual worldwide revenues in excess of $70 billion.
Chris Stiehl is a market research and strategic consulting professional. He has over 35 years experience working in and for Fortune 500 companies, including helping Cadillac earn a Malcolm Baldrige National Quality Award in 1990. Chris' resume includes Eli Lilly and Company, Wyle Laboratories, Polaroid Corporation, Cadillac Division of General Motors, Pacific Gas & Electric Company and Applied Marketing Science. He is a highly-rated speaker at conferences all over the world. He teaches at universities from coast to coast.
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