The Listening Coach™

How much is the "Voice of the Customer" worth?

As described in Pain Killer Marketing, one client invested $20,000 in Voice of the Customer research and reaped a return on investment of over $3,000,000 per year, along with a dramatic increase in customer satisfaction!

Your Customers are Talking - Are You Listening?

We teach you how to truly listen to what the customers (yours and your competitor's) are saying. Your customers are in pain. We can help you discover predictive internal metrics that will show the way to solve their pain. We will show you how to get the "Voice of the Customer" and what to do with it once you have it!

If you have these worries, it's not unusual, we understand. Feel free to call us at (619) 516-2864 to discuss your situation. You can also look through our web site to see how we can help.

 

Chris Stiehl - Consultant, Author, Speaker, Teacher

Chris Stiehl is a marketing and market research professional. His clients include everyone from a small town movie theater to Fortune 500 companies, including helping Cadillac earn a Malcolm Baldrige National Quality Award in 1990. He is a highly-rated speaker at conferences all over the world, from Atlanta to Kuala Lumpur! He currently teaches Practical Marketing Research at the University of California - San Diego Extension.

Chris was one of 42 contributors to the book 42 Rules for Driving Success with Books. Mitchell Levy is the editor/author of the book. It contains stories by many people who have written and published a book. The main focus is how much this kind of effort can contribute to your reputation and success. I recommend it to anyone who has thought about writing a book. It will motivate you!

 

Learn More About Chris

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